Privacy Policy

1. Introduction

This Privacy Policy explains how SF City Laundromat, operated by EN94GE Enterprises LLC ("we", "us", "our"), collects, uses, and protects your information when you visit this website, submit a form, or contact us. SF City Laundromat is a drop-off wash & fold and self-service laundromat located at 3376 25th St, San Francisco, CA 94110.

2. Information We Collect

We collect your name, email address, and any details you provide through our contact form. We also collect basic technical information such as browser type and pages visited.

3. How We Use Your Information

We use your information to respond to inquiries, provide the laundry services you request, and communicate with you about your orders.

4. SMS / Mobile Messaging

• Collection: We collect your mobile number only when you provide it to us directly and opt in to text messages.
• Use: If you opt in, your mobile number is used to send transactional customer-care messages only: order confirmations, order-ready alerts, and service or account updates. We do not send promotional, marketing, or advertising text messages.
• Consent: Consent is optional and is not a condition of any purchase or of submitting any form.
• Opt-Out: You may opt out at any time by replying STOP to any message. After opting out you will receive a single confirmation message. You may also opt out by contacting us at sfcitylaundromat@gmail.com or (510) 626-0664.
• Help: Reply HELP to any message, or contact us at sfcitylaundromat@gmail.com or (510) 626-0664.
• Third-Party Messaging Providers: To deliver text messages we share your phone number with third-party messaging providers, including GoHighLevel and its underlying SMS delivery partners. They process your number solely to deliver messages on our behalf.
• No Sharing for Third-Party Marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Message Frequency & Rates: Message frequency varies, typically a few texts per order. Message and data rates may apply.
• Data Retention: We retain messaging records and opt-in/opt-out status as needed to comply with TCPA record-keeping requirements.
• TCPA / CTIA Compliance: Our messaging practices comply with the TCPA and the CTIA Messaging Principles and Best Practices.

5. How We Share Your Information

We do not sell your personal information. We share it only with service providers who help us operate our business.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is perfectly secure, but we work to protect your information from unauthorized access, use, or disclosure.

7. Your Choices

You can opt out of text messages at any time by replying STOP. You can contact us to update or remove information you have provided.

8. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page.

10. Contact Us

SF City Laundromat, operated by EN94GE Enterprises LLC
3376 25th St, San Francisco, CA 94110
(510) 626-0664
sfcitylaundromat@gmail.com

See also our Terms of Service.